JPMorgan Wholesale KYC Operations Middle Office Manager Vice President 

Poland, Masovian Voivodeship, Warsaw 

363410051

Job responsibilities

• Leads the team of Analysts and Associates
• Manages the teams’ New Business and Renewals pipelines for the Front Office to prioritise active requests, provide status updates and responsibility for business forward planning
• Works with the Production team to complete requests for new Client and incremental onboardings for the CIB Front Office, prioritises active requests, provides status updates of key onboardings
• Builds and develops strong partnerships, identifies challenges and eliminates roadblocks with all internal partners
• Ensures all information to and from our Clients is accurate, complete and compliant with AML, Local and Corporate Due Diligence requirements
• Coordinates case prioritization, capacity planning, and assignment with our Global KYC Middle Office teams
• Stays up to date of any changes to processes and procedures, regulatory change and ensure impacts are identified for in-progress requests
• Manages personal workload and priorities ensuring timely escalation of key risks/issues to management
• Identifies and executes process improvements, provides guidance and supports on key process and technology initiatives to the business

Required qualifications, capabilities, and skills

• Minimum 4 years of previous experience in managerial role within KYC/AML/Compliance departments
• Excellent written and oral communication skills in English language with experience of conflict resolution and risk mitigation
• Familiarity with working in an analytical environment, ability to evaluate complex and lengthy documents to ensure full adherence to regulation requirements
• Proven experience of producing quality work whilst maintaining regular throughput, adhering to time sensitive deadlines as necessary
• Resilient interpersonal skills, ability to partner with internal stakeholders, influencing and negotiating effectively with business partners and senior managers
• Client focused whist maintaining a strong controls mind-set
• Proactive and flexible approach to personal workload and wider team targets
• Effective at managing time appropriately and organising workload for maximum productivity