NICE Senior Partner Program Manager Professional Services Engineer 

Philippines, Manila 

36327743

How will you make an impact?

• Provide Level 2 technical support to partners and internal teams and conduct process and data modeling across application and database environments.
• Perform quality audits on partner implementations and update quarterly forecasts.
• Evaluate database design, development, and enhancements, and offer expertise in leading contact center technologies.
• Oversee end-to-end system lifecycle development and provide consultative support for solution design and configuration.
• Monitor project progress, address concerns, and conduct regular meetings with partner leadership to review issues and project status.
• Lead quarterly business reviews to evaluate performance and plan actions, driving internal program and process changes.
• Supervise multiple CIP teams, prioritize and oversee departmental activities, and lead onboarding for new CIPs and their managers.
• Coordinate training as needed, ensuring effective project management and support across teams.

Have you got what it takes?

• Bachelor's degree in technical or business field, or equivalent work experience. MBA preferred.
• Skilled in cross-functional roles, blending account management, business acumen, and technical expertise.
• Minimum 6 years of professional experience post-education.
• Experience managing external partnerships and coordinating internal departments.
• Implementation: Strong in technology and analysis, with effective communication at technical and functional levels.
• Business Optimization: Proficient in business analysis and call centers, including understanding of KPIs and best practices.
• Education & Enablement: Confident public speaker, experienced in leading large audiences.
• Desired personal profile: Analytical, curious, service-oriented, team-friendly demeanor, early adopter mentality. Experience preferred.

You will have an advantage if you also have:

• Previous experience in account management.
• Background in project management.
• Proficiency in relationship management.