Akamai Cloud Support Engineer 

Costa Rica, Bahía Drake 

362620227

As a Cloud Support Engineer, you will help solve complex technical issues for our customers. Through proactively reviewing and mitigating risks you'll minimize potential disruptions for some of the top internet companies.

As a Cloud Support Engineer Associate, you will be responsible for:

• Working independently with the customers to solve technical problems
• Acting as a technical account manager to our strategic customers, to proactively analyze and solve technical issues
• Collaborating and working closely with internal cross-functional teams to drive problems to resolution.
• Providing support for North American customers

Do what you love

To be successful in this role you will:

• Possess a degree in Computer Science or a related field, or have equivalent experience.
• Have a good understanding of internet and IP networks, including DNS, routing, HTTP, and TCP/UDP
• Have experience providing technical solutions and support to enterprise Business-to-Business (B2B) customers is preferred.
• Be proficient in English, with excellent verbal and written communication skills.
• Show tenacity to continuously learn and grow skillsets

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

If no date is displayed, applications are being accepted on an ongoing basis until the job is filled.