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NICE Client Success Manager AtlasRTX NICE Company 
United States, Utah 
361003344

29.08.2024

*****This is not a remote position. Our team works full-time, 5 days per week (Monday - Friday) on-site in our Park City, UT office.*****

The Client Success Manager will design, manage, and provide day-to-day support of state-of-the-art, real-time experience and conversational marketing programs powered by AtlasRTX's artificial intelligence platform. As a member of our Client Delivery & Delight team, you'll work closely with our clients and our engineering teams.

How will you make an impact?

  • Develop an understanding of each client's business objectives and a strategy for supporting the client in achieving those objectives
  • Responsible for building and delivering C-Level executive presentations
  • Conduct historical reviews of account performance, account segmentation, and prioritization, and oversee win/loss analysis and other predictive analytics
  • Provide day-to-day support to clients
  • Turn clients into champions
  • Identify and pursue expansion opportunities
  • Meet or exceed KPIs including net revenue retention

Have you got what it takes?

  • 5+ years of experience
  • Strong communication skills
  • Expertise in problem-solving
  • Experience working with Power BI, Tableau and SQL is highly preferred

You will have an advantage if you also have:

  • Existing SaaS, product management, and/or AI experience
  • Knowledge and experience in digital marketing