Primarily responsible for customer service activities associated with modifying, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites
Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site
Assures operational quality of system equipment. Coordinates actions with customers to minimize down time.
Prepares fields service reports on customer support activity and provides documentation to other supporting functions on re-occurring problems
Assists other field service engineers as appropriate
Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems
Minimum Qualifications
Technical college degree in engineering, electronics, physics or material science
Willing to travel : 50 ~ 80%
Native level Japanese required
Language skill in English: ability to read and understand procedures/technical documents, able to understand training carried out in English