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KLA Customer Support Engineer 
Japan, Yokohama 
360239548

31.07.2024

Job Description

  • Will be in charge of MicroSense product
  • Primarily responsible for customer service activities associated with modifying, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites
  • Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site
  • Assures operational quality of system equipment. Coordinates actions with customers to minimize down time.
  • Prepares fields service reports on customer support activity and provides documentation to other supporting functions on re-occurring problems
  • Assists other field service engineers as appropriate
  • Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems

Minimum Qualifications

  • Technical college degree in engineering, electronics, physics or material science
  • Willing to travel : 50 ~ 80%
  • Native level Japanese required
  • Language skill in English: ability to read and understand procedures/technical documents, able to understand training carried out in English