EY UKI TC Java Technical Support Lead 

Ireland 

359715363

General Information

Available for Work Visa Sponsorship: Yes

Contract Type: Full-Time – Permanent

Your key responsibilities

• Team Leadership: Lead, mentor and develop a team of technical support engineers.
• Monitor live production systems, focusing on key service objectives.
• Provide expert-level support and troubleshooting for complex Java applications.
• Identify and resolve technical issues related to Java code, performance and system integrations.
• Collaborate with development teams to diagnose and resolve issues at code level.
• Ensure timely and accurate resolution of incidents and service requests.
• Participate in post-incident review and contribute to root cause analysis
• Develop and implement support processes and best practices to improve team efficiency,
• Serve as the primary point of contact for escalated technical issues.
• Liaise with development, QA and operations team to ensure seamless communication and resolution of issues.
• Develop UNIX and SQL scripts to perform complex data clean-ups.

Skills and attributes for success

• Minimum of 5 years’ experience in software development/ technical support.
• 2+ years of experience leading or managing a technical support team.
• Strong experience in Java development, including deep knowledge of Java frameworks (e.g. Spring, Hibernate).
• Highly skilled in troubleshooting and debugging Java applications.
• Understanding of RESTful APIS, databases (Oracle, Sql Server) and web technologies
• Familiarity with Linux/Unix environments and scripting languages
• Experience with cloud platforms such as Azure, GCP and AWS.
• Experience with tools such as: GIT, Jira, Eclipse, Jenkins, Maven, Sonarcube, OpenGrok
• Strong problem solving skills with attention to detail
• Ability to handle high pressure and fast paced situations
• Strong customer service skills.
• Excellent communication skills, both written and verbal.

Education

• Bachelors degree in Computer Science, Information Technology, or a related field.

Preferred qualifications

• Certification in Java
• ITIL certification
• Cloud certifications

We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Support and coaching from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include:

Career Progression

• When you join EY, you will be supported to ensure that you are enhancing your skills from day one.
• Continuous learning, where you can develop the mindset and skills to navigate whatever comes next.
• As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are - success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs.
• We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees.

Inclusion & Diversity

We

We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.