RedisLabs License Entitlement Specialist 

India 

359535917

Why would you love this job?

What you’ll do:

Responsibilities include:

• Issue software license keys in accordance with customer software contracts
• Maintain and control license information in SalesForce
• Communicate with customers regarding inputs for license key generation
• Ensure timely and accurate provisioning of customer cloud purchases
• Own reconciliation between multiple entitlement systems
• Respond to customer service emails and phone calls as needed
• Coordinate internally to manage delivery and/or product set-up issues

Minimum Qualifications:

• High school degree with at least two years working in IT, inventory control, or internet fulfillment services
• Experience working in SalesForce or similar CRM
• Excellent customer service and communication skills
• Excellent attention to detail
• Able to manage multiple tasks and work in a team environment
• Ability to communicate effectively between cross functional teams including Sales, SalesOps, Accounting etc.
• Ability to follow established processes and identify potential improvements to said processes.
• Ability to address issues in a timely manner and with a significant level of autonomy

Our culture is what makes Redis a fun and rewarding place to work. To support you at work and beyond, we offer all our team members fantastic benefits and perks:

• Competitive salaries and equity grants
• Flexible vacation time to promote a healthy work-life balance
• Health insurance, paid paternity leave, and pension plan
• Flexible working options
• Team celebrations and recreation events
• Learning and development opportunities
• Ability to influence a high-performance company on its way to IPO