Adidas SENIOR SPECIALIST SELF SERVICE ACCOUNTS M/F/D WARSAW BUDAPEST 

Germany, North Rhine-Westphalia 

357925214

Key Responsibilities:

• Management and development of assigned accounts mainly through the B2B platform CLICK to achieve business objective & sales targets and improve customer experience with our brand.
• Preselect range and offer for assigned accounts based on seasonal focus products, technologies and concepts. Present and promote adidas products to potential and existing clients.
• Co-ordinate and arrange seasonal showroom days for defined accounts. Ensure digital content is created to provide virtual sell-in material to the accounts (e.g. product, category, highlight and technology presentations).
• Be part of negotiation and close to sales agreements to maximize revenue.
• Build and maintain strong, long-lasting customer relationships with adidas partners.
• Prepare monthly sales forecast (IBP) for respective accounts and B2B partners on category level.
• Closely monitor the order intake and orderbook development of the assigned accounts and ensure customers place orders according to our sales timelines. Provide regular sales reports and updates to management.
• Stay up to date with industry trends and competitor activities, conduct market research to spot trends and opportunities for growth.
• Identify and acquire new business opportunities within the B2B sector.
• Collaborate with cross-functional teams to ensure customer satisfaction and seamless order processing
• Secure handling of daily account requests via Click tool with Customer Service, Credit Management and others. Ensure customers are compliant to our e-com policy and following our terms and conditions.
• Communicate with customers through the CLICK platform by using the Salesforce Sales and service tools.
• Ensure customer segmentation and master data is up-to and work closely with Finance on risk management, annual review and cleanup of account database.
• As a Key user for Digital Wholesale solutions perform user acceptance test for new features on Digital Wholesale solutions and ensure end-to-end process testing (incl. SAP AFS with Customer Service and local IT support).

KPIs:

• Net Sales Sales & Sales Deduction target achievement
• Account portfolio development
• DSO targets

Key Relationships:

• Retail partners
• Zone East Digital Wholesale Solutions
• Zones East WHS teams
• Zones East Sales Development
• GTM Teams
• Account Operations
• FP&A, Credit Management

Knowledge, Skills, and Abilities:

• Strong communication skills: written, verbal and presentation
• Ability to build strong relationships, both internal and external
• High customer focus, ability to sell and negotiate
• Advancedskills in: Microsoft office, Newsletter/activation tools, Salesforce, PowerBi
• Affinity to digital tools and e-processes
• Good organisational and analytical skills
• Commercially driven
• Fluent in written and spoken in English. Skills in other languages are an added plus

Requisite Education and Experience / Minimum Qualifications:

• Successfully completed professional training in a commercial or service orientated industry
• 2 - 3 years within a commercially driven organization, preferably with sales, customer service or marketingexperience withinadidas or comparable.
• Cross-functional experience ideally with Customer Service/ Operations/ IT/ Sales/ Finance
• Previous industry experience including sporting goods, fashion, FMCG would be a plus
• Experience in Digital Marketing, e-Commerce, B2B und B2C.