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Ebay Commercial Underwriting Teammate 
China, Shanghai 
356841405

05.09.2024

You will:

  • Conduct in depth case reviews to promote safe trading on the site.
  • Use filters, member reports and account reviews to make informed decisions on each case.
  • Identify and documents trends then provide feedback to your leadership and Risk/Trust BU.
  • Provide feedback on filter performance to LVIS and other support teams.
  • Handle escalations and provide summaries per request of leadership.
  • Respond to appeals or manage customer inquiries through email channels.
  • Conduct outbound phone calls or otherwise reach out to the customer as part of your case review.
  • Consult with customers and other lines of business to help customers succeed on the platform.
  • Present case decisions including end to end customer experiences to leadership.

You are:

  • Responsible to manage your time so work is completed efficiently and actively driving impact to process and tools.
  • Able to gather data using internal and external tools then interpret to assess risk.
  • Adjust schedule hours to business needs.
  • Business minded. You can see trends, opportunities and can multi-task.
  • Excellent verbal and written communication
  • Great at problem solving.
  • Professional and professional in your engagement with customers, co-workers and Business Units.
  • Assigned to projects and initiatives as they arise.
  • Able to make discretionary decisions based on research and established guidelines. You know when to make the call yourself or bring others into your decision making.
  • Comfortable working escalations based on your knowledge and proficiency.
  • Dependable – you have an established sense of urgency and follow through.
  • Adaptable and work under general supervision with the ability to stay self-motivated.
  • Comfortable working directly with management and leaders inside and outside of GCX.

Requirements and Additional Info:

  • Must have 2 years of back office e2m experience.
  • Opportunities to promote to GCX Risk Senior Investigator, grade 19.
  • Day Shift with negotiable start times
  • Excellent verbal and written communication English skill
  • Good writing and reading Japanese skill

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