Amazon Support Engineer III Ordering 

India, Telangana, Hyderabad 

355774126

Job summaryA day in the life
As a Support Engineer, you will partner with SDMs, TPMs, SDEs and internal stakeholders to build tools and scripts for operational excellence in refunds space. If you are interested in challenges that span across multiple teams, this is the opportunity.Job responsibilities :. Own & drive operational excellence initiatives in Refunds Space within Ordering Services group
. Triage & resolve the issues using dashboards & Tools.
· Drive root cause analysis of repeated issues.
· Automate the solution for the repeated issues.
. Develop tools to aid operations and maintenance.
. Update knowledge book with new issues to be referenced in future.
. Review processes and look for optimizations and improvements.
. Identify process improvements to better manage operationsBasic qualifications* Programming experience with at least one modern language such as Java, C++, or C# including object-oriented design ·
* 3+ years of experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems. ·
* 3+ years of non-internship professional software development experiencePreferred qualifications:* Strong, object-oriented design and coding skills (C/C++ and/or Java preferably on a UNIX or Linux platform)
* Experience with distributed (multi-tiered) systems architecture, algorithms, and relational databases
* Experience with Data warehouse technologies
* Ability to effectively articulate technical challenges and solutions
* Deal well with ambiguous/undefined problems; ability to think abstractly
* Experience with system architecture/design
* Experience with distributed systems operating in a scalable/high volume environment

- 2+ years of software development, or 2+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems

- Knowledge of web services, distributed systems, and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services, XML, JSON