Philips Field Service Engineer 

China, Hong Kong, Hong Kong Island 

354215108

Field Service Engineer
Job Description

Purpose:

• Support the technical needs of Philips customers, providing maintenance and installation to HealthTech products & services, maximizing customer satisfaction by seeking opportunities to support our customers further and deliver value.

Your Role:

• As the ambassador of Philips HealthTech, ensuring that all customers are satisfied while meeting or exceeding our business targets.
• Execute technical service to the requests, problems, or planned service activities. These can be coordinated, scheduled and with prepared action plans from the Customer care center. Solutions or actions should be carried out in accordance with our regulatory guidelines, processes & procedures.
• Solutions are provided by using Remote\Onsite diagnostics, troubleshooting techniques, service technical information, or knowledge, executing service work orders and keeping the customer informed of the service status.
• Focus on First Time Right ensuring action plans are followed, with parts (if required), and preparation such as diagnosis/troubleshooting information is executed as per action plan before the onsite visit as necessary.
• Handle complaints (safety & non-safety related) & Escalations to ensure accurate and timely analysis, registration.
• Seek Lead generation for sales or value-added Service Opportunities, where we can support our customers further to deliver value.

You're the right fit if:

• Education: High school graduate degree level or equivalent (preferably in an engineering, medical or science related qualification)
• Experience: A minimum of 2-3 years of related experience, Minimum 1-2 years prior experience in customer-facing role, Prior experience within an engineering, medical or science related environment is preferred
• Will to work overtime and stand by shift, may need to travel to Macau
• Comprehensive PC skills e.g. Experience with Microsoft Windows and Office Software applications.
• Competent in IT/Network diagnosis/system connectivity/Remote service essential.
• Language skills: Good communication in spoken and written in Chinese and English

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