JPMorgan Custody Client Facing Senior Associate 

United Kingdom, England 

353909935

As a Custody Client Facing Senior Associate in the Custody Operations Team, you will act as a single point of contact for client’s in respect of their Trade, Cash and Asset Servicing enquiries. You will play a vital role in the day to day management of the Custody Middle office. Our global clients include: Asset/Fund Managers, Asset Owners, Bank and Broker-Dealers, Hedge Funds and Alternative Investors, Insurance and GSEs (Government Sponsored Enterprise).

Job responsibilities

• Provides direct support across a wide variety of products and markets
• Builds strong internal and external working relationships and partnerships with J.P.Morgan clients and operational teams to ensure we provide a best in class service offering
• Provides value add client service and operational subject matter expertise for Asset Servicing, Cash, FX and Trade enquiries
• Performs root cause analysis of Asset Servicing such as COAC's (Common Corporate Actions) and Income, Cash, FX and Trade issues / enquiries for internal and external stakeholders and reviews opportunities to encourage them to utilise J.P.Morgan offered products for self-serviceable opportunities
• Identifies of opportunities to reduce client enquiries, improves client STP (Straight-through processing) rates for cash, FX, Asset Servicing and trade instructions, manual fax reduction / any bespoke client processes

Required qualifications, capabilities, and skills

• Previous experience in the client facing role
• Self-motivated, flexible, innovative, adaptable and analytical
• Excellent prioritisation, planning, organisational and time management skills
• Excellent interpersonal skills, confident at interacting with and communication with internal and external parties
• Ability to multitask and work in a fast paced environment essential

Preferred qualifications, capabilities, and skills

• Some industry/product knowledge in Trades, Cash or Asset Servicing would be advantageous