3M Global Support Analyst - Service Desk Spanish English f/m/x 

Poland, Lower Silesian Voivodeship, Wrocław 

353891482

IT Global Service Desk Analyst

Here, you will make an impact by:

• Answering incoming calls/web tickets and providing technical assistance following established procedures and guidelines. Routing more advanced problems outside of established guidelines or scope to the appropriate support group.

• Utilization of the Knowledge base, ensuring all documented solutions are applied, following the established documentation standards, and provide feedback for necessary updates to the database, creation and update a knowledge articles

• Identifies problems and opportunities for improvement with components or processes used to deliver IT solutions.

• Customer service mindset and sense of urgency

• Equivalent working time system . Service Scope:(Monday – Friday) 6:00 AM – 7:00 PM and (Saturday – Sunday) 9:00 AM – 6:00 PM including Public Holidays

Your Skills and

To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:

• Functional knowledge Microsoft Office and Office 365 suite, including SharePoint, One Note and Visio

• Proficient in English and Spanish, Polish is an advantage

• At least 1-2 years of experience working in a technical support environment is required

• Bachelor's Degree or higher from an accredited institution

• Intermediate to advanced knowledge on Networking, Share Point and Remote connectivity, including VPN.

• Excellent interpersonal, written and team collaboration skills with ‘can do’ attitude

Supporting Your Well-being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

• Work Your Way

• Private medical care

• Life insurance

• Retirement scheme

• Multisport card

• Opportunity to work globally as part of an international organization

• Work in a respectful, inclusive and friendly environment with open door policy

• Professional training and onboarding package

• Supporting your professional development, possibility to gaincertifications/co-foundingstudies

• Supporting your work-lifebalance through beinga part of community groups, CSR actions, volunteering

• Internal integration events

• Holiday Bonus

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.