Citi Group Client Technical Integration Manager Fluent French & German 

Poland, Masovian Voivodeship, Warsaw 

353604158

What you’ll do:

You will work in a multi-client, multi-project environment where you will be responsible for providing overall end-to-end ownership of the technical solution and client delivery by:

• Partnering with our Sales teams to help our clients understand our products and technical capabilities to make sure they get the most out of the technical solution they are looking to implement

• Supporting our clients through their development process giving them access to applicable technical documentation and guidance as they progress through their client on-boarding journey with us

• Configuring Citi’s applications in accordance with the technical solution that is being delivered and owning the engagement of internal and 3rd party teams as required to get the setup completed on time and to specification

• Supporting our clients through their DEV / SIT / UAT / QC testing utilising our dedicated Customer Test Environment to give ‘real-life’ validation and provide clients with confidence that the solution we have configured is working as expected

• Coordinating the change management process to deploy a client’s configuration and setup into our live environment and support our clients through initial production verification testing (PVT)

• Partnering with a Project Manager who will be responsible for providing the overall governance for the client engagement (we just do the ‘techie’ bits)

What we’ll need from you:

Very few people have done this exact role before, so we are open minded and like to have people from a diverse range of backgrounds. There are however some key attributes which we look for to give you the best foundation to becoming successful in this role:

• French & German Language – This role requires English, French and German language proficiencies in both verbal and written communications

• Great communicator – must be comfortable speaking with people of varying levels of seniority and technical knowledge both internally and externally (we are a client facing team after all!)

• Technical acumen – you don’t need to be from a technology background (most of us in the team aren’t) but you need to be able to be comfortable diving into technical discussions, understanding technical documentation, solving technical problems

• Ability to handle a mixed workload – you will be working with several clients on several projects in parallel. You need to be able to manage your time effectively and efficiently to make sure all your clients get the attention they need to keep them moving forwards

• Empowered – you act as the single technical point of contact to face off to the client and need to represent our clients interests internally. You need to be comfortable in pushing our internal partners across technology, operations, and product in getting the right results to deliver an exceptional client experience

• Bonus points if you have any of these skills / experiences: System integration – getting systems speaking to each other, XML – a familiarity with the message format, API / webservices – building or designing interfaces, Payments (e.g. SEPA / SWIFT / Instant Payment Schemes, etc)

• Types of jobs you may have done previously that make you a good candidate (but not limited to): Business Analyst, Professional Services, Technical Customer Support, Technical Consultant, Technology Project Manager, Payments Specialist

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits such as:

• Private Medical Care Program

• Life Insurance Program

• Pension Plan contribution (PPE Program)

• Employee Assistance Program

• Paid Parental Leave Program (maternity and paternity leave)

• Sport Card

• Holidays Allowance

• Sport and team recreation activities

• Special offers and discounts for employees

• Access to an array of learning and development resources

• A discretional annual performance related bonus

• A chance to make a difference with various affinity networks and charity initiatives

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

Fluent German & French Language is essential for this role.

Time Type:

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