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You will collaborate with top minds, grow through continuous learning, and thrive in an environment that rewards and celebrates achievements.
responsible for receiving, logging, categorizing and prioritizing requests for Facility Management (FM) related services according to established service level criteria. It is also responsible for allocating and directing HWL or subcontractor personnel to address the service request and for providing feedback to the person who made the initial request.
Key Responsibilities:
Coordination and understanding who to contact to resolve issues
Answering phones
Raise helpdesk work orders and providing updates on progress
Contacting trades to organize reactive works
Logging all details of event on QFM system
Provide general administration
Key Experience & Capabilities:
Minimum High School or equivalent Certificate in Customer Service-related subjects is advantageous
Strong thoughtful and problem-solving abilities
Excellent communication and guidance skills
Ability to work in a fast-paced, dynamic environment
Ability manage time well and prioritize
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. No other requests will be acknowledged.
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