Amazon UX Research Program Manager - Seller Growth 

United States, New York, New York 

353060449

We are seeking an experienced research and operations professional to join our Selling Partner Growth (SPG) team. As a UX Research Program Manager in SPG, you will lead research planning, execution, communication, reporting, and operations fueling global Seller Growth Satisfaction. You will build and sustain operational programs and mechanisms needed to run efficient research at scale, and continuously seek ways to optimize Seller Growth Satisfaction excellence and impact. You will leverage quantitative research mechanisms, collaboration, and partnerships to gather and communicate quantitative research insights related to Seller Growth Satisfaction.
Key job responsibilities
Oversee research planning, execution, operations, reporting, and communication for the Seller Growth Satisfaction program;
Develop research operations processes and the required tools and mechanisms need to support an efficient research organization;
Develop and implement qualitative and quantitative research operations plans to support efficient research execution and communication;Leverage quantitative survey mechanisms to gather and report on insights;
Conduct data analysis in order to uncover insightful and actionable results that drive tactical and strategic product decisions;
Communicate results and opportunities in clear, concise, and compelling ways to all levels of leadership.
Work closely with UX researchers and designers to define and implement project plans;
Stay up to date on UX research and ResOps trends and best practices.

- 6+ years of research operations and quantitative research experience;
- Bachelor's degree in a research, design, business, or data related field;
- Research operations experience across a range of qual and quant research methods, including surveys, focus groups, field studies usability tests, and 1:1 interviews;
- Experience building and managing surveys in Qualtrics and using R, SQL, STATA, or equivalent;
- Experience translating research findings into strategic narratives.

- Ability to independently drive multiple concurrent projects, requiring attention to detail, in an agile environment;
- Strong problem-solving skills and the ability to identify potential project risks and solutions;
- Excellent written communication, presentation, and interpersonal skills;
- Direct experience managing or recruiting from user research panels;
- Experience working in a high-volume research operations department and automating repetitive tasks;
- Experience with vendor management, research agency, and user management tools a plus.