Microsoft Technical Support Engineer - Identity Management 

Taiwan, Taoyuan City 

352480017

Required Qualifications:

• 5+ years in designing, implementing and supporting solutions in a complex enterprise environment.
• 5+ years technical background, enterprise experience, and knowledge in one or more of the technologies below:
• Identity Synchronization Technologies
• Authentication and Authorization Management
• Enterprise level protocols (Kerberos, PKI, Oauth, SAML, WS-Fed, etc)
• Identity Management
• Federation
• Security Management
• B2B, B2C
• Role based access control, Permissions management
• MFA

English Language: fluent in reading, writing and speaking. If English is not native language, proficiency test results is a plus (e.g. TOEFL, TOEIC, Cambridge English Exams)

Preferred Qualifications:

• 5+ years of experience in technology, support, training, consulting, architecting, development, network, data center operations, IT admin or operations or equivalent education in technologies below:
• Azure Active Directory
• Identity Synchronization Technologies (Dirsync, AAD Connect, FIM…etc)
• Active Directory Federation Services (ADFS) – or similar 3rd party experience (Shibboleth, CA SiteMinder, Okta, PING etc)
• Identity and Access Management
• Office 365 Identity Management
• Cloud Domain Management
• Cloud User Management and configuration

Flexibility to adapt working hours according to business needs, including weekends and be part of on-call rotations. Though schedule changes are not frequent, you will need to have flexibility to accommodate changes as needed.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

• Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
• Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.