Required/Minimum Qualifications
- 3+ years technical support, technical consulting experience, or information technology experience
- OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience.
- Fluent in reading, writing and speaking English.
- Experience in troubleshooting skills, analytical, problem solving and decision-making skills.
Other Requirements
- Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Additional or Preferred Qualifications
- Microsoft Technology Certifications: Azure Fundamentals.
- Familiarity with Azure and/or compete cloud products.
- Knowledge of Excel: pivot tables, filters & look-up function.
- Ability to conduct effective, interactions with customers to gather information & issues; explain customer responsibilities in resolving issues; communicate next steps and status; and inspire confidence.
- Leadership - handling challenging and politically charged customer situations.
- Cross-team collaboration.
- Passion for technology and customer focus.