EY Global Compliance Reporting - Services Senior Manager 

United Kingdom, England, London 

351007060

We are looking for an experienced London based Senior Manager to join our busy and thriving team. Our team includes individuals based in London, Belfast & Bangalore with complementary skills and experience across Finance, Tax and Project Management but all with a common desire to provide exceptional client service. You will have opportunity to gain experience across a wide range of services, further develop your skills and have day-to—day contact with senior team members at our clients.

• Business development and pursuit support
  • Work with the GS partner group to provide senior support to large pursuit and proposal activities, in response to client RFPs. This includes leading global pricing exercises, involvement in strategic negotiation and being a part of EY’s presentation team at client pitches
  • Support development of the client business “case for change”
  • Identify opportunities for additional EY services and or extensions to EY outsourcing services for existing EY clients
  • Own and drive your own sales pipeline across mid-sized/smaller pursuits

• Contract Management
  • Manage a number of large GCR contracts, with client interface and in a supervisory service delivery role
  • Proactively manage service delivery risk across those contracts through strong governance and escalation processes
  • Develop and maintain relationships with key contract stakeholders (internal and external) across multiple jurisdictions and ensuring effective and timely communication
  • Manage contract governance including adherence to agreed quality and risk processes and procedures
  • Manage contract reporting against service level agreements (SLAs) and key performance indicators (KPIs) ensuring timely resolution of issues
  • Provide guidance and support to peers, colleagues and clients on contractual issues, and oversee local fee and scope negotiations
  • Set clear objectives and expectations for junior team members including day-to-day responsibility for the management of offshore team members

• Finance
  • Review budgets and resourcing requirements on a regular basis with responsibility for meeting margin targets across engagements
  • Lead the billing and cash collection process across your portfolio
  • Quality and Risk Management
  • Support the Engagement Partner on all Quality & Risk Management (QRM) matters,
  • overseeing implementation and adherence to agreed processes, procedures and timetables
  • Liaise with Global and Tax QRM and legal teams in the resolution of client service management issues
  • Maintain the specified contractual framework and supporting agreements for all engagements

• Detailed scoping and process assessments
  • Manage any changes to scope and the resulting fee impact including leading client/internal negotiations as needed
  • Review and suggest improvements to compliance and reporting processes considering data sources, hand-off points and controls

• Compliance methodology
  • Sharing successful tools, techniques and approaches with other GS team members;
  • Project managing GCR development projects

To qualify for the role you should have:

• A degree level qualification or equivalent
• A proven work record in a similar environment
• Excellent communication skills; both written and verbal
• Excellent MS Excel and Word capability
• Experience in Corporate Tax, Indirect Tax or accountancy from a professional services firm or in-house team ACA / CA / ATTI/CTA/Tax Inspectors or a breadth of knowledge equivalent to a tax specialist qualification is not essential but welcome
• Proven project management skills, and an ability to plan and prioritise work, meet deadlines, monitor budgets. A PRINCE2 qualification or similar would be beneficial.
• Experience of managing international projects
• Experience in process and technology design is beneficial but not mandatory
• Proficient multi-tasking ability
• Ability to coach more junior team members and add value to the team
• Experience with managing teams across multiple jurisdictions
• Strong presentation skills and experience in developing and delivering major proposals to clients and targets
• Strong client management skills
• A commercial mindset

What we look for

• An energetic team player with the ability to build strong working relationships with client and EY teams alike.
• An individual who can manage issues through to successful resolution, strengthening the client relationship.
• A results driven candidate with the capability to add financial value to an engagement, and bring innovation to their clients and team.

What we offer

As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.