Boston Scientific Global Process Steward Helpdesk 

El Salvador, La Libertad, Lourdes 

349365335

Costa Rica-Heredia

About the role:

The GPS, Helpdesk role is a key Strategic Leadership role to advance Boston Scientific’s Source to Pay vision to achieve 3 key outcomes: optimal stakeholder experiences, operational excellence, and value creation. The GPS’s partners closely with other STP GPS’s, Global Operations Team (Sourcing, GBS Service Delivery, Quality, Legal, Global Compliance, Global IT, Finance, Tax), suppliers and 8K+ shoppers across functional, geographic and business unit boundaries to achieve and inform our transformation roadmap.

Scope for Helpdesk: Queries about payments, invoices, vendors, how to buy, who to buy from, preferred buy channels and vendors, sourcing, contracting, status of transactions/activities within the STP process, receiving, exception management

The primary technologies include SAP ECC and S4/Hana, SAP Ariba, ServiceNow, SuccessFactors, MDG (Master Data Governance), Sirion, VIM (Vendor Invoice Management), Tableau, Power BI.

Responsibilities include:

• Lead and drive the Helpdesk and Indirect StP end-to-end process strategic vision, roadmap, and design while fulfilling customer requirements
• End-to-end process expert. Design and update existing processes within their respective areas and present them to the Global Process Leaders & Process Councils for approval
• Drive to simplify, satisfy, standardize, and scale process operations
• Gather and provide leading practice perspectives, insights, risks and data analysis to support the development of end-to-end change vision, prioritization, and agenda
• Review metrics and supply relevant analytical insights and opportunities to propose priorities, policy changes, and process and technology/automation architecture.
• Decipher internal / external business challenges and apply best practices to present compelling arguments to improve processes and services including upstream and downstream dependencies
• As a change champion, is responsible for driving execution and ensuring the successful completion of the assigned initiatives across the end-to-end process
• Drive process efficiency, effectiveness, and governance while aligning process and technology standards globally
• Partner for Global Process Leaders, GPS’s and stakeholders to collect and analyze improvement opportunities, address escalations, and evolve process capability and competence.
• Promote a culture of end-to-end process excellence, service excellence and continuous value improvement

Behavioral skills :

• Exceptional leadership, communication, and stakeholder management skills with executive presence and a bias for action.
• Skilled in design thinking, agile methodologies, and change leadership.
• Strategic thinking and the ability to set and manage a strategic agenda in a matrixed, global company
• Collaborative influencer who engages, persuades, and challenges with integrity and courage.

Minumum qualifications:

• Bachelor’s degree in a relevant field, Masters Preferred
• 5+ years progressive global ownership/stewardship and/or Helpdesk management experience with proven success in large matrixed, multi-national company
• Proven track record in process design, governance, analysis, and continuous improvement.
• Strong knowledge of SAP S/4HANA, STP Systems (preferred: SAP Ariba), ticketing systems (e.g., ServiceNow), and intelligent automation tools to service Help requests. Preferred: 3+ year experience using ServiceNow for operations and reporting and 2+ years using intelligent automation capabilities to service Help requests.
• Fluent in English.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!