Your impact
We are an international engineering company providing services in the field of technical consulting, design, and investment project management. Global Business Services center located in Krakow provide global support for our line of business and corporate teams in the following areas:
- Finance
- Accounting
- HR
- IT
- Procurement
- Payroll
- Project Management
As a Junior Cash Collection Specialist you will become an important part of our global team by providing accounting support to the project delivery efforts for our clients and internal teams.
RESPONSIBILITIES:
- Performing collection activities on Past Due AR on assigned portfolio of Customers within timelines agreed for the process and storing all the information in the internal reports
- Determining the most appropriate method to collect payment against delinquent account (email, phone call)
- Independent preparation for the meetings with Senior Management within process deadlines and with agreed process requirements
- Reviewing delinquent accounts with Senior Management and providing regular collection forecasts if required
- Preparing Customer Aging analysis and customer accounts reconciliation
- Resolving Customer disputes pertaining to collection
- Managing own emails in the shared and personal mailbox as well as all emails on shared mailbox within agreed mailbox schedule
- Managing supporting backup information for own portfolio of clients (client specific information)
- Updating work instructions assigned to the own performed processes
- Managing clients’ contact database for own portfolio of clients
- Advising and making recommendations regarding the subsequent treatment of uncollectible receivables
- Cooperating closely with different departments (Cash Application, Project Accounting, Project Managers, Project Controls, Accounts Payables, Treasury) to achieve targets
- Negotiating and building long term business relationships with customers
- Escalating all unsolved/unclear issues to the Seniors and Team Leader
- Planning and prioritizing own work to ensure that deadlines and customer expectations are met
- Following company policies, procedures and SOX controls
- May propose process and system improvements
- May be requested to provide on-the-job training to new joiners
