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JPMorgan Client Tax Analyst - Markets Business United Kingdom, England 34821470
18.09.2025
As a Transactions Specialist III within theIntegrated Monitoring and Control Center (IMCC), you will play a crucial role in managing incidents and providing L1 Technology support for the Cash and Check Management Product. You will act as a liaison between support groups and the line of business, ensuring timely resolution of operational issues.
Job responsibilities
Job responsibilities
- Manage IMCC incidents to ensure timely resolution and appropriate comments and escalation.
- Provide L1 Technology support for the Cash and Check Management Product.
- Analyze details and research utilizing multiple systems to resolve problems.
- Maintain strict adherence to established risk procedures and on-going risk education.
- Escalate concerns to appropriate production area and/or vendor partners when necessary.
- Assist other team members with problem resolution to create a team synergy focused on the customer concern.
- Communicate clearly with a variety of internal/external clients including senior management.
- Participate in site projects as SME for service enhancements of system and processes.
- Lead and/or provide support of all Continuous Improvement activities.
Required qualifications, capabilities, and skills
- Oral & written communication skills, problem-solving skills, and strong organizational skills.
- Advanced MS Office skills.
- Attention to detail and ability to work and make decisions with minimal supervision.
- Structured Query Language (SQL) Knowledge.
- Flexibility to adapt to changing business needs.
Preferred qualifications, skills, and capabilities
- Technical qualification/skills.
- Prior Level 1 incident management experience.
- Ability to effectively communicate across all levels of leadership.
- Ability to maintain confidentiality and multitask.
Good attendance record and a scorecard rating of Meets Expectation.
Schedule Tuesday - Saturday - 1:30 pm-10:00 pm EST.
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