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Honeywell Lead Customer Experience Specialist United States 345726174
Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.
Key Responsibilities- Processing Returns
- Customer Invoicing
- Deliver Forecast Reports
- Administrative Support
- Order Processing
- High School Diploma, or equivalent.
- 4-5 Years of experience in a similar position
- Experience providing shipment statuses and invoicings.
- Intermediate English skills
- Experience using SAP
- Experience in microsoft office and doing reports.
- Adaptability
- Able to work as a team.
- Good communication skills
- Good administration skills
- An ability to take initiative and work with limited direction
- JOB ID: HRD232988
- Category: Customer Experience
- Location: Av. Salvador Nava Martinez 3125,San Luis Potosi,SAN LUIS POTOSI,78260,Mexico
- Nonexempt
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