Nokia Service Operations Specialist 

India 

345025113

Managed Services (MSE) is responsible for keeping the network running and proposing / conducting network upgrades based on business requirements. Covers technical managing and operating of agreed components of IT and telecommunications services provided to end users of Nokia customers, within contracts agreed with those customers.

Skills and Experience

Responsibilities:

Huawei BSC/RNC and BTS3900 Upgrades, CR Creation & Execution & L2 Support
- Perform software upgrades for Huawei/Ericsson BSC/RNC 6910.
- Conduct hardware upgrades for Huawei/Ericsson equipment.
- Ensure the stability and integrity of the network during upgrades.
- Verify and test upgraded systems to ensure they meet performance standards.OMU OS Upgrade
- Plan and execute OMU OS upgrades.
- Troubleshoot and resolve any issues arising during the upgrade process.
- Ensure minimal downtime and optimal performance post-upgrade.

Ericsson BSC RNC and Site Upgrades and L2 Support
- Perform upgrades for Ericsson BSC & RNC.
- Conduct pre- and post-upgrade testing and validation.

Change and Fault Management
- Handle all change management activities including documentation and roll-back plans.
- Monitor network performance and diagnose faults using various monitoring tools.
- Provide quick and efficient troubleshooting for network faults and issues.
- Create detailed reports on incidents and resolutions.

Documentation and Reporting
- Document all upgrade and change activities accurately.
- Maintain records of software and hardware configurations.
- Report on network performance and any identified issues.

Individual Contributor: Variety of complex tasks within area of responsibility, Demonstrates initiative & contributes to problem solving. Acts with independence and discretion in routine matters. Makes decisions that affect own work. Managerial/Supervisory: May act as Team Leader or Project Leader with some direct supervisory responsibilities in addition to own work assignments. Variety of complex tasks within area of responsibility. Acts with independence and discretion in routine matters. Makes decisions that affect own work.Performs routine activities to meet departmental/project objectives. Requires moderate supervision. Applies commonly recognized concepts within their field of expertise. Share knowledge with less experienced peers or have high collegial interaction. Raises innovative ideas. Demonstrates adaptability to changing business environments. Is willing to take on new roles or jobs appropriate to skill set in different environments and/or locations.Works to influence others to accept job functions' views/practices and agree/accept new concepts, practices, and approaches. May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues. Has cross-cultural knowledge and a global mindsetEstablished skills and knowledge of theory and principles within a professional discipline. Uses functionally specific knowledge. Typically 3-5 years of directly related experience and a graduate equivalent degree.

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark