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Citi Group AVP - Business Analyst Analytics C12 BANGALORE 
India, Karnataka, Bengaluru 
343635879

01.04.2025

What do we do?

  • The TTS Analytics team provides analytical insights to the Product, Pricing, Client Experience and Sales functions within the global Treasury & Trade Services business. The team works on business problems focused on driving acquisitions, cross-sell, revenue growth & improvements in client experience.

  • The team extracts relevant insights, identifies business opportunities, converts business problems into analytical frameworks, uses big data tools and machine learning algorithms to build predictive models & other solutions, and designs go-to-market strategies for a huge variety of business problems.

ROLE DESCRIPTION

  • The role will be Asst. Vice President (C12) in the TTS Analytics team

  • The role will report to the VP or SVP leading the team

  • The role will involve leading a team of analysts

  • The role will involve working on multiple analyses through the year on business problems across the client life cycle – acquisition, engagement, client experience and retention – for the TTS business

  • This will involve leveraging multiple analytical approaches, tools and techniques, working on multiple data sources (client profile & engagement data, transactions & revenue data, digital data, unstructured data like call transcripts etc.) to provide data driven insights to business and functional stakeholders

QUALIFICATIONS

Experience:

  • Bachelor’s Degree with 7-10 years of experience in data analytics, or Master’s Degree with 6-10 years of experience in data analytics, or PhD.

  • Must have:

    • Marketing analytics experience

    • Experience on business problems around sales/marketing strategy optimization, pricing optimization, client experience, cross-sell and retention

    • Experience across different analytical methods like hypothesis testing, segmentation, time series forecasting, test vs. control comparison etc.

    • Predictive modeling using Machine Learning

    • Experience with unstructured data analysis, e.g. call transcripts, using Natural language Processing (NLP)/ Text Mining

  • Good to have:

    • Experience in financial services

    • Experience working with data from different sources and of different complexity

Analytical Skills:

  • Ability to understand complex business problems, break them down into simpler solvable parts and develop analytical approaches to tackle them

  • Strong logical reasoning and problem-solving ability

  • Proficient in converting business problems into analytical tasks, and analytical findings into business insights

  • Proficient in identifying trends and patterns with data

Tools and Platforms:

  • Proficient in Python/R, SQL

  • Experience in Hive

  • Proficient in MS Excel, PowerPoint

  • Good to have:

    • Experience with PySpark

    • Experience with Tableau

Soft Skills:

  • Ability to drive clear and comprehensive communication flow between business stakeholders and the team and vice versa, translating analytical findings into key insights and actionable recommendations

  • Building and managing high performance teams

  • Ability to coach and mentor team members on an ongoing basis

  • Ability to drive ideation on analytical projects to tackle strategic business priorities

  • Comfort on working with ambiguity and open-ended questions

  • Strong process/project management skills

  • Contribute to organizational initiatives in wide ranging areas including competency development, training, organizational building activities etc.

Decision Management


Time Type:

Full time

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