Amazon Group Manager-Command Center JWO Tech Field 

India, Telangana, Hyderabad 

343634321

Key job responsibilities
• Manage a team to continuously monitor the real time network performance and take actions to mitigate any risk to metrics and customer experience
• Manage the CCC team in day-to-day operation by maintaining constant communication with site operations, senior leadership, technology teams and other internal clients on status of real time metrics and customer experience
• Manage Large Scale Events by running conference calls with different teams to mitigate risks to metrics, customer experience and associate experience
• Define and scope projects by working closely with internal teams and their clients to understand their needs and priorities
• Manage a team to plan and execute the identified projects by working with various teams
• Comfortable in writing daily business review documents and preparing reports for Senior leadership
• Dive deep into data/process, identify problems and identify solution if possible and present to leadership
• Effectively manage performance and develop the team

• Bachelor’s degree with good academic record
• 5+ years of operations and real-time management experience
• Demonstrated ability to work in a team and assist team members on complex issues
• Ability to communicate findings and concepts to Senior Leadership
• Basic to moderate dive deep, data interpretation, logical reasoning and analytical skill set
• Proficient in MS Excel, SQL and working on databases (good to have)
• Flexibility to work in a 24x7 environment

• Ability to manage ambiguous situation and projects
• Enjoys driving projects and initiatives forward, finds a way to get to “yes”
• Experience working with a high-growth, fast paced company
• SQL, VBA or any other programming language
• Experience in Workforce and Project Management