Amazon Support Engineer Ring 

Finland, Tampere 

343250724

- Managing network infrastructure at local and remote offices.
- Provide local IT support for laptops, desktops and software
- Assisting in device troubleshooting for a heavily remote-based workforce.Key job responsibilities
- Provide day-to-day IT site support in Tampere, Finland including laptops, software, access and wired/wireless networks.- Collect requirements for new lab networks and coordinate procurement, installation and administration for lab networks globally.
- Maintain and troubleshoot network infrastructure, including LAN, WAN, and wireless networks.
- Manage and deploy the network security appliances align with the corporate security policy.
A day in the life
In this role you will be the primary IT support person for a Ring company site in Tampere, Finland. Like most IT Support roles, you will be using a ticketing system as well as a project tracking system to provide updates on your progress, as well as meeting with your remote manager and peers regularly. Being the Ring IT support person in Europe, you may also find yourself supporting other sites or users remotely as it is more convenient for them and your peers. This role will have a specialization in network support, specifically Cisco Meraki devices, due to local needs and a general lack of knowledge on the current team.

- A proven track record providing advanced desktop support in an enterprise IT environment.
- Experience with Cisco-based networking technologies especially Meraki products.
- Experience on supporting both MacOS and Windows computer environments
- Experience with ticketing platforms such as FreshService and/or Jira Service Desk.
- Experience handling local network cabling projects for small to medium office networks.
- Proficiency in managing complex network devices and well understanding of TCP/IP protocols
- Excellent English and Finnish (local language) skills

- Technical Degree or Network Administrator certifications such as CCNA or CompTIA Network+
- A proven track record providing advanced desktop support in an enterprise IT environment.
- Experience on supporting desktops in directory service environments such as Okta, Active Directory, and/or cloud-based directories.
- Experience with both MacOS and Windows environments
- Experience supporting small-to-medium business networks using Cisco Meraki or similar