Citi Group Officer - Applications Support Analyst Hybrid 

Philippines, Taguig 

343010757

Responsibilities:

• The Applications Support Analyst is responsible having good understanding of apps support procedures and concepts and basic knowledge of other technical areas to maintain and enhance existing applications and their operating environments.
• Analyzes existing system logic and recommends enhancements or fixes.
• Conducts fact finding and documents requirements.
• Partners with appropriate development and production support areas.
• Applies good understanding of how the team interacts with others in accomplishing the objectives of the area.
• Assesses the applicability of previous or similar experiences and evaluates options under circumstances not covered by procedures.
• Has limited but direct impact on the business through quality of activities provided; area of impact is limited to the job holder.
• Exchanges ideas and information in a concise and logical manner.
• Performs other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Basic level experience in an Apps Support role (combination of education/experience).
• Basic knowledge or interest about apps support procedures, concepts and of other technical areas.
• Participation in some process improvements.
• Previous experience or interest in standardization of procedures and practices.
• Analytical and troubleshooting skills.
• Knowledge in banking applications and server infrastructure
• Basic knowledge of Operating Systems
• Good interpersonal and communication skills, great teammate

Education:

• Bachelor’s/University degree or equivalent experience

Time Type:

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