JPMorgan Senior Product Associate Machine Learning & AI Conversational Insights 

India, Telangana, Hyderabad 

342642853

Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges.

As a Senior Product Associate within the Conversational Insights team, specializing in Machine Learning & AI, you will be instrumental in guiding our product strategy. You will manage the implementation of the product roadmap, endorse Agile methodologies, and champion top industry practices. Collaborating closely with a varied team of technologists, data scientists, researchers, designers, and analytics experts, you will tailor the service experience to meet the needs of a wide range of customers.

Job Responsibilities:

• Support the product strategy, roadmap, prioritization, and backlog for machine learning application for Conversational Insights.
• Analyze contact volumes and customer journey/friction points across various channels to drive product feature prioritization.
• Coordinate activities of the agile product teams that include research, design, data scientists, machine learning engineers, and data analytics members.
• Manage existing product features and collaborate on the research, definition, and development of new features to advance the product roadmap and performance.
• Help to maximize product value delivered through backlog creation, management, and prioritization of epics and user stories.
• Partner with user research and business/operations teams to analyze and ideate customer experience, behavior, and improvement opportunities.
• Refine strategies and solutions to enhance self-service usage and reduce customer contact volume.
• Collaborate with Controls/Risk, Audit, Compliance, Data & Model Governance, and Technology to ensure readiness to deliver on the product roadmap.

Required qualifications, capabilities, and skills:

• 6+ years experience in Product Management
• Experience in Technical Product Management, ideally with AI/ML-related products.
• Familiarity with multi-disciplinary teams in a large, matrixed organization and fast-paced agile development environment.
• Demonstrated ability to contribute to strategic decisions while vocally participating in team activities and adding value on execution activities.
• Technical acumen: ability to grasp and help manage complex relationships with internal technology partners.
• Ability to effectively leverage the power of analytics and customer insights for robust outputs.
• Strong communicator with the ability to fluidly interact with leaders, stakeholders, employees, and third-party vendors.

Preferred qualifications, capabilities, and skills:

• Experience working in or with customer service operations.