EY Senior Consultant / Assistant Manager - 

Saudi Arabia, Riyadh Region, Riyadh 

342331182

Senior Consultant, Assistant Manager to Manager,

Through our structured learning and development program, you’ll develop the skills, knowledge, and experience to help grow our clients’ businesses. And with a network that stretches across the world, you’ll gain unparalleled insight and experience from different geographies and sectors. So, whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Your key responsibilities

• Lead complex CX workstreams comprising a mix of EY and client’s resources, with overall accountability delivering the expected outcomes to quality, time, and budget
• Ability to build a highly collaborative, high performing team environment
• Coach and mentor junior team members
• Ability to identify and address client needs, and lead client discussions and meetings and workshops
• Lead in the design and implementation of customer-centric solutions that provide measurable impact to clients
• Design customer journeys in various client sectors, identify experiential pain points, delights and CX capabilities
• Contribute to the development of the Business Design practice i.e. support industry events, thought leadership and development of new tools and methods

Skills and attributes for success

• Strong analytical and problem-solving skills
• Strong drive to excel professionally, and to guide and motivate others
• Advanced written and verbal communication skills
• Dedicated, innovative, resourceful, analytical, and able to work under pressure
• Foster an efficient, innovative, and team-oriented work environment

To qualify for the role, you must have

• A bachelor’s or master’s degree with (2-5 years for Senior Consultant/Assistant Manager, 6+ years for Manager, 8-10 years) of working experience in a customer-facing and problem-solving capacity. Preferably with experience in a business consulting role in a leading consultancy firm, designing or delivering customer journeys in the market.
• Familiarity with customer-centric trends, best practices, and technology solutions. Some fundamental experience in at least one of the competencies: customer research and insights, design, sales and marketing, customer services operations and channel engagement would be helpful
• Some experience in the design or delivery in at least one or more of the following competencies:
  • Customer research and Insights
  • Human-centered Experience Design and Measurement
  • Sales and Marketing
  • Customer Services and Engagement
  • Recognized digital platforms and enabling technologies i.e. CMS, CRM

Ideally, you will also have

• Sector-specific customer experience knowledge
• Knowledge in Agile and/or traditional project management
• Knowledge in product management and development lifecycle
• Knowledge in Design Thinking, UI/UX

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you will be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If you are ready to take on a wide range of responsibilities and are committed to seeking out new ways to make a difference, this role is for you.

Plus, we offer:

• Support, coaching and feedback from engaging colleagues
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that is right for you

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.