Microsoft Technology Consulting 

India, Karnataka, Bengaluru 

340995533

3+ years' work experience in relevant area of business.

Technical certifications based on domain/service line (e.g., Azure, Security, Dynamics).

Delivery Management certification (e.g., Scrum, Agile, Change Management, Project Management).

Follows the capacity process outlined by Resource, Insights, Capacity, and Capability (RICC) team. Maintains tools with up-to-date skills and availability.

Participates in and/or may lead meetings with customers/partners to understand their business needs and/or scenario they are trying to solve. Uses business, technology, and industry strategies to define customer/partner requirements and constraints. Engages others appropriately to understand and define customer requirements.

Supports project planning and the development of project documents by defining the risks and dependencies. Communicates the business value of planned solutions to customers/ partners with direction/guidance. Implements mitigations on technical and business risks. Manages their schedule and communicates with project leads. Delivers against Work Breakdown Structure (WBS).

Implements technical solutions by completing assigned project tasks with defined quality standards and following Industry Solutions processes. Oversees aspects of implementation.

Proactively identifies issues and risks and engages with customers/partners or internal stakeholders (e.g., Project Managers) as appropriate to address and resolve issues.

Proactively manages relationships with customers/partners/stakeholders to identify and contribute to the drivers of satisfaction and dissatisfaction, determine the root cause, and establish recovery actions to improve the experience.