Boston Scientific Technical Sales Support Specialist 

Netherlands, Limburg 

339610828

Your responsibilities include:

• Providing telephone- and email support to service requests according to defined service levels, while demonstrating technical expertise and exceptional customer service skills;
• Use of virtual applications in order to support customers remotely;
• Providing second line Technical Support outside the EMEA region to internal and external customers;
• Interacting with customers via telephone and e-mail, to solve problems related to medical devices, including computer hardware, software, network, and telecommunications systems;
• Diagnosing, identifying, and isolating customer problems using historical database records to evaluate and prioritize issues;
• Utilizing all available technical resources to analyze and formulate plans of resolution to address customer problems;
• Escalating unresolved calls to appropriate support specialist or service group and alert management on recurring problems and patterns of problems;
• Participating in on-going training, procedural review/development, reporting, and compliance activities;
• Participating in after hours on-call pool for Patient On the Table (POT) calls;
• Supporting business processes by gathering information, analyzing requirements, and defining and documenting problems related to Customer Service and technical assistance center processes;
• Providing guidance and training to team members on more complicated customer issues and the implementation of short and long-term system improvements.

What we are looking for:

• Education level: MBO+/HBO level or equivalent, experience in technical specialization;
• Excellent English verbal and writing skill, additionally at least one or two of the following languages is required:
  • German
  • French
  • Italian
  • Dutch
• Technical background/proficiency, computer literate;
• Relevant Experience in technical problem-solving environment, distribution, sales and direct customer environment;
• A problem-solving attitude combined with liaison focused communication skills;
• Flexible and representative, no nine-to-five attitude;
• Stress-proof in challenging situations;
• Good social and communication skills;
• Good Document Practices skills;
• Ambition, eagerness to improve and drive for results.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.