JPMorgan Vice President Product Manager - Service Group 

India, Maharashtra, Mumbai 

337770562

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Service product group works on applications for the CCB operations teams within card retail and auto servicing businesses
• Creating an Omni-Channel experience across different lines of businesses within servicing and different channels from which the customer will interact through
• Understanding user journeys and customer pain points and eliminate friction with the customer throughout their servicing experience

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Business acumen in understanding customer journeys within Consumer and Community Banking
• Basic knowledge of software and technical acumen as Chase migrates into the modernization modules

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Bachelors degree preferred or relevant experience