IBM Client Service Manager 

Croatia, Zagreb 

33709857

JOB SCOPE

→ Understand! your clients needs and be an advocate for your client’s satisfaction on every level; you will be guarding over incidents, problems and changes within your account. A key element is RCA (root cause analysis) to learn on failures and prevent repeated occurrence

Required Technical and Professional Expertise
Fluent English and Italian (C1) , previous experience in a direct client facing role and understanding of client management concept

Preferred Technical and Professional Expertise
→ ITIL specialist certification is a plus, but do not forget skills can be taught
→ Experience in a leadership role is advantage although this is not a people manager role
→ Friendly, positive and proactive team player is more than welcome
→ Dedication to work and share your experience and best practices