Cisco Customer Program Manager Quebec 

Canada, Quebec, Montreal 

33657512

You will be part of a team of experts both inside and outside the company, so knowledge and experience in recent IT infrastructure, networks, cloud, and security are all valuable.

This job is for a project manager/program manager in the Cisco CX Professional Service (PS) department. You will provide high-value paid services to customers throughout the lifecycle of their infrastructure, from upstream processes to operation. Role responsibilities include (but not limited to):

• You will work on projects such as the renovation of ground breaking IT infrastructure.
• Establish relationships with customers as the face of the team.
• Collaborate with experts in various fields both internal and external for personal growth.
• Your clients will be large-scale organizations who require the deployment of Cisco products and integration with other products, such as those in the public, enterprise, and service provider sectors.
• Work with key customer partners at the executive level to ensure we are delivering value and true business outcomes for them.

• BS in Business or technical field with 5+ years of project management experience in complex projects.
• 3-5 years of either program management or service delivery experience supporting complex programs or portfolio.
• Proficiency in Agile project management methodologies and experience with JIRA.
• Possess job relevant certifications such as Scrum Master, ITIL, TOGAF, AWS, etc.and/or any technical certifications (CCIE, CCNA, etc..)
• Experience in customer-facing roles for large public sector and enterprise (requirements definition, procurement support, upstream consulting, etc.) handling Projects in a multi-architecture, multi-vendor environment.
• Bilingual, Canadian French fluency
• Ability to work in different Canadian Time Zones (support customers on the west coast, approximately 3 hours difference in time zone).

• Ability to understand and empathize with customer challenges and communicate from the customer's perspective
• Ability to collaborate with internal partners to control projects in terms of delivery, budget, and quality
• Experience in infrastructure renovation projects such as cloud migration.
• PMP certification is a plus.