EY PAS MTO - Advanced Analyst 

India, Karnataka, Bengaluru 

336497627

Experience:

• Total 3-12+ years of experience in managing client relationships, working experience within an international mobility / relocation provider/ business travel role and/or similar field such as HR business partner would be an advantage. Experience serving in a managed service set up will be an advantage as well
• The People Advisory Services (PAS) mobility business is focused on helping clients manage the complex compliance, reporting and risks inherent in deploying a globally mobile workforce. EY provides services to a wide range of multinational companies globally.
• EY’s Managed Service offering is a true one-stop-shop for mobility program administration covering end-to-end mobility lifecycle management for a client’s mobile workforce on various types of moves: permanent, long-term, short-term, commuter and similar variations.

This role will focus on operational excellence as well as demonstrating the breadth of mobility managed service offering.

Your Key Responsibilities

• Have a good understanding of the client’s mobility program, process, technology and policy
• Orchestrate and manage multi service and multi-vendor ecosystems.
• Take accountability for providing mobile employee’s a seamless end-to-end experience across all mobility services ensuring KPIs/SLAs are met in an efficient and cost-effective manner
• Have a commercial mindset to ensure delivery in accordance with the agreed contractual scope and financial budgets and proactive identification of potential scope drifts /out of scope
• Perform Case Management, coordinate all client and vendor requests in a timely manner
• Support mobile employees as well as advise mobility specialist on questions relating to the case as needed
• Take ownership for problem solving and resolution of escalations, from the mobile employee, client, vendors/ external service providers and the EY network.
• Lead smooth delivery of outcomes through status, issues, risk tracking and reporting
• Maintain assignment-relevant employee data and master data in the system
• Contribute as an effective Engagement team member and take accountability for deliverables
• Manage Customer relationship regardless of corporate client or individual client
• Deliver and ensure that work is consistently conducted by designated resources, methodology, processes, standards and technology tools
• Build rapport with both the client/vendor/mobile employee and wider engagement team to ensure global integration and teaming with different service offerings

• Create long-term value by providing exceptional client service
• Coordination of the day-to-day operations for assigned portfolio of engagements, including knowledge and understanding of the engagement financials, awareness of, and delivery of services in line with, contractual KPIs
• Strive for continuous process optimization and leverage technology solutions to an optimum to enable a future-focused approach to Global Mobility
• Ensure up-to-date knowledge of key market trends and potential risk
• Identifying issues or challenges and proactively escalating them to management
• Focus on cost effectiveness for both the client and your functional and engagement teams

Skills and Attributes for Success

• Client-focused
• High service mentality
• Independent and operationally reliable
• Ability to multi-task and deliver accurately to tight deadlines
• Ability to adopt a team approach and build rapport with both the client and the engagement team
• Ability to collect and interpret information
• A willingness to share knowledge and experience with others in a learning environment
• Strong attention to detail
• Articulate and professional communication style
• Numerate and IT literate
• Intercultural communication and persuasion skills would be an advantage
• Very good knowledge of English, other language skills would be an advantage
• A full understanding of the mobility lifecycle and scope specifically relating to clients
• The ability to create and implement process improvements and promote best practice
• The ability to apply comprehensive knowledge of client specific policies to deliver advice to the corporate client and mobile employee population
• An understanding of relocation issues and the services provided for under client policy
• An ability to provide clear and concise written and verbal global mobility technical advice
• Understanding of trends in global mobility and of assignment policies, with the ability to provide insight to clients
• Awareness of EY services and understanding of how these could be beneficial to their clients
• An understanding of the importance of quality and Risk Management within EY
• Ability to work across various industries, cultures and time zones

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.