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Applied Materials Manager V Customer Engineer M5 United States, Arizona, Phoenix 336285543
Key Responsibilities
Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales.
Manages start ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Maintains DSO according to goal. Manages systems start up and warranty cost under reserve.
Ensures employee satisfaction through:
- setting goals and controlling achievements.
- establishing training and career development plans.
Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required.
Promotes quality improvement processes to:
- reduce cycle time
- drive continuous improvement of technical performance
- empower the workforce. Responsiblefor following departmental procedures to safeguard the health, safety and welfare of themselves and those around them who may be affected by their acts or omissions
Functional Knowledge
Demonstrates comprehensive understanding of concepts and principles within own job family and knowledge of other related job families
Applies in-depth understanding of how own discipline integrates within thesegment/function
Leadership
Manages multiple related teams, sets organizational priorities and allocates resources
Problem Solving
Identifies and resolves complex technical, operational and organizational problems
Impact
Impacts the business results of a team or area by supporting and funding of projects, products, services and/or technologies and developing policies and plans
Guided by business unit, department or sub-functional business plans
Interpersonal Skills
Influences others internally and externally, including senior management
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