Amazon Technical Account Manager ES - APJC CHNA 

China, Zhejiang, Hangzhou City 

335098748

TAMs are engaged at the account level in providing recommendations and proactive advice through all phases of the cloud adoption life cycle.
Every day will bring new and exciting challenges on the job while you:· Act as a single point of contact to Enterprise Support customers.
· Make recommendations on how new AWS offerings fit in the company strategy and architecture
· Complete analysis and present periodic reviews of operational performance to customer
· Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
· Champion and advocate for customer requirements within AWS (e.g. feature request)
· Participate in customer requested meetings (onsite or via phone)
· Has access and knows how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
· Work with some of the leading technologists around the world
· Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
· Available in non-business hours to handle urgent issues

- 5+ years of design/implementation/operations/consulting with distributed applications experience
- 5+ years of technical engineering experience
- Experience with operational parameters and troubleshooting for four of the following technical domains: Compute/ Storage/ Networking/ CDN/ Databases/ DevOps/ Big Data and Analytics/ Security/ Applications Development in a distributed systems environment