JPMorgan Know Customer KYC Manager 

Argentina, Autonomous City of Buenos Aires, Buenos Aires 

334833251

Job Resposibilities:

• Evaluate staff performance and provide feedback via informal discussions, quarterly/semi annual 3+/3- meetings and annual review process. Represent staff's performance during semi-annual Talent review discussions.
• ·Coordinate and lead regular team meetings where appropriate.
• Provide KYC Relationship Officers with guidance and resources to perform their specified job functions.
• Facilitate the collaboration of ideas and follow-up to recommend the best solutions.
• Provide support in the process of interviewing and hiring new KYC Relationship Officers.
• Manage the team’s pipeline to ensure KYC Lifecycle Events are coordinated with offshore partners in a timely manner; manage and adjust the team’s broader capacity.
• Work with direct manager and regional market leadership to maintain proactive management of client escalations, issues, and other items that require special handling related to KYC Lifecycle Event management.
• Work closely with partners in compliance and other AML/KYC functions to ensure consistent processes are being followed.

Qualifications:

• BA/BS or equivalent work experience strongly preferred.
• Prior experience in preparing and processing KYC forms strongly desired.
• Client Service or Data Quality and Controls experience is a plus.
• Strong verbal and written communication skills.
• Strong time management, organizational, planning, and follow-up skills; ability to multi-task effectively.
• Strong analytical and problem-solving skills.
• Strong interpersonal skills; ability to partner with internal partners and leverage internal resources.
• Prior management/supervisory experience strongly preferred; demonstrated leadership ability.
• Demonstrated commitment to coaching and people-development.
• Excellent attention to detail.
• Independent, self-motivated, and a team player.
• Ability to use various PC and internet applications and tools to support the KYC process, including reporting, analyzing, and tracking metrics.
• Proficient in MS Office applications, especially Excel.