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Red hat Technical Support Engineer 
India, Maharashtra, Pune 
333291784

18.09.2024

What will you do

  • Provide technical support to Red Hat enterprise customers

  • Work with Red Hat enterprise customers across the globe on 24x7 basis that requires one to work in different shifts periodically

  • Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues

  • Exceed customer expectations by providing outstanding customer service

  • Consult and develop relationships with in-house engineers and developers to promote creative solutions and improve customer satisfaction

  • Contribute to the global Red Hat knowledge management system while working on customer issues

What will you bring

  • 3+ years of Linux experience in the enterprise sector, with excellent administration skills

  • Thorough knowledge of the Linux kernel, networking, and memory management

  • Excellent troubleshooting skills, and a passion for problem solving and investigation

  • Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus