Philips CX Design Intern 

Netherlands, North Holland, Amsterdam 

332982135

- You will be responsible for supporting the Customer Experience team in several cx initiatives and workstreams.

- You will participate in design research activities to help identify customer needs and pain points and help develop customer experience design strategies.

- You will create design assets such as storyboards, concept sketches, mockups, and presentation to support design initiatives.

- You will support the development of personas, customer journey maps, service blueprints, and touchpoint guidelines.

- You will collaborate with cross-functional teams including sales, program management, marketing and insights.

- You are studying towards a master’s degree in human-centered design, interaction design, strategic design or a related field

- You are able to work with software like MS PowerPoint, Adobe Creative Suite, Miro or similar tools

- You are familiar with design thinking and human-centered design approach

- You are proactive, structured, eager to learn and not afraid of taking responsibility

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