Wells Fargo Spanish Bilingual Customer Service Representative 

Philippines, Caloocan 

332597480

In this role, you will:

• Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment

• Interact with customer service team and perform moderately complex customer support tasks

• Manage risk by following all policies and procedures and staying abreast of changes to them

• Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed

• Receive direction from customer service supervisor and escalate non-routine questions

Required Qualifications:

• 2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 2+ years of Spanish Bilingual Customer Service Representative experience

• Ability to effectively listen and elicit information

• Excellent verbal, written, and interpersonal communication skills

• Basic Microsoft Office skills

• Ability to navigate multiple computer systems, applications, and utilize search tools to find information

• Knowledge and understanding of foreign and domestic wire transfers processing

• Knowledge and understanding of financial services or call center environment

• Strong attention to detail and accuracy skills

• Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues

• Customer service focus with the ability to respond to requests in a timely manner

• Ability to follow policies, procedures, and regulations

• Strong organizational, multi-tasking, and prioritizing skills

• Ability to take on a high level of responsibility, initiative, and accountability.

Job Expectations:

• Must be able to attend full duration of required training period

• Ability to work additional hours as needed

• Must work on-site at the location posted

• Flexibility towards shifts