Bank Of America Senior Analyst - System Administration Support 

India, Gujarat, Gandhinagar 

332147915

Responsibilities

• Solution engineering, project engineering, integration and implementation VoIP networking/ Telecom architecture, UC, contact centers, Audio & Video and related technologies
• Manage voice and AV operations including Avaya VOIP, CM, SMGR, SM, & other adjunct solutions like CDR, CTI, AES, CMS, NICE, conference/town hall event coordination, setup & first level troubleshooting.
• Co-ordinate, setup and provide support for all multimedia requests including presentation, video/audio conference, webcast, VIP conference, streaming
• Identify security vulnerabilities and risk associated with the event and drive the end to end closure
• Participate in BCP/ DR activities and manage the environment and functionality
• Maintain standard operating procedures (SOPs) & BPMs.
• Maintains records and makes reports which include daily check lists, high level weekly reports, Inventory management
• May use computer application software in the performance of the job.
• Able to coordinate with local support to understand all activities like schedule, closure of all incident tickets, weekly/monthly team meetings
• Able to generate weekly/monthly health report for senior management reviews

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Education

• BE/B.Tech/IT or Science graduates

Experience Range

• Minimum 4-6 years of AV & Voice domain experience

Foundational Skills

• Strong knowledge of full range Avaya VOIP, CM, SMGR, SM, & other adjunct solutions like CDR, CTI, AES, CMS, NICE, IVR etc.
• Practical knowledge of video conferencing codec Cisco and bridging equipment or equivalent
• Hands on experience on the following AV products:

Cisco Telepresence Equipment’s Control and Switching System - Crestron, Extron, Lightware. Programming- AMX, Crestron Audio System –Shure, Beyerdynamic, Biamp, etc. Video Display and Videowall – Samsung, Panasonic Projection – Christie, Panasonic, Epson

• Excellent communication skill including the ability to present complex solution to large audience
• Strong vendor management skills
• Working knowledge of MS Office Suite: Word, Excel, PowerPoint, Outlook, Windows OS/Linux

Desired Skills

• Avaya/Cisco Voice certification
• IVR, Omni-Channel & other Voice certification is an added advantage
• Other ITSM certifications
• Working knowledge of MS Office Suite: Word, Excel, PowerPoint, Outlook, Windows OS/Linux
• Excellent communication skill
• ITIL Foundation

Work Timings

• 11AM – 8PM (Rotational) – Flexible Shift timings
• Flexible to work on weekend change related activities

Location