Boston Scientific Customer Care Specialist German 

Poland, Masovian Voivodeship, Warsaw 

332028823

Your responsibilities:

• Order management – performing various transactions in SAP: order booking, price & availability checks, billing, etc.
• Logistics – monitoring the complete delivery process (e.g. Distribution Center and/or carrier) and arranging special deliveries upon request.
• Returns management and device upgrades.
• Handling service complaints from customers and/or sales representatives.
• Daily use of the CRM tool (Salesforce) to register all incoming e-mails/phone calls from customers and sales reps.
• Performing various analyses and maintaining customer databases.
• Acting effectively to resolve different issues in cooperation with the supervisor/coordinator and other team members, when required.

Our requirements:

• Languages: fluent German, English, and Polish.
• Higher education and strong analytical skills (Excel).
• Standard computer skills (including MS Office).
• IT literate and a fast learner.
• Experience in customer service in the medical industry; SAP and Salesforce skills will be an asset.
• Ability to work under pressure.
• Enjoys working both independently and in a team.
• Flexible and open-minded.

What we offer:

• A hybrid work model with flexibility.
• Work in an international, dynamic, and innovative environment.
• Access to cutting-edge tools and professional development programs.
• Career growth opportunities with mentoring, coaching, and global exposure.
• A comprehensive benefits package, including:
• Private healthcare (Lux Med VIP)
• Multisport card / Culture card
• Lunch card
• Life insurance
• Language courses
• Employee Assistance Program
• Employee Stock Purchase Plan (ESPP)
• Internal events & charity initiatives