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Citi Group SVP Asia South Cluster Head Lending Operations - Kuala Lumpur 
Malaysia, Kuala Lumpur 
331826582

25.06.2024

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions and manage your financial well-being to help plan for your future. For instance:

  • Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

In this role, you’re expected to:

  • Be accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions.

  • Manage preparing and reviewing loan documentation while providing support to a variety of tasks related to the loan process. Activities will include independently processing and closing loans within a complex loan operations environment. Accountable for management of a complex /critical/large professional disciplinary area within loan documentation. Serves as a strategic partner with other businesses and strives to facilitate their success

  • To support a wide range of internal clients (product, sales, client delivery, and technology) and external corporate clients

  • Be involved in short-to-medium-term planning of actions and resources, and exercises control over resources, budget, policy formulation and planning

  • Apply comprehensive understanding of concepts and procedures within loan documentation and sound knowledge of other areas (cash management/treasury etc.), to resolve issues that have impact beyond own area

  • Manage complex and highly variable issues associated with loan documentation with significant potential impact across multiple operations areas, weighing various alternatives and balancing potentially conflicting needs

  • Liaise with various stakeholders on varying matters

  • Lead change-the-bank projects, resolves escalated issues and/or offers solutions at an advanced level

  • Serve as analytical and/or procedural expert representing loan documentation on cross functional processes or project deliverables

  • Provide in-depth and sophisticated analysis to define problems, develop innovative solutions, and streamline processes, in order to increase productivity and efficiencies with cost-saving opportunities

  • Closely follows trends in loan documentation and adapts them for application within own job and the business

  • Build effective relationships with clients; facilitates, influences and enables change

  • Implement and manage a successful risk/control environment related to loan documentation processes

  • Manage compliance efforts to follow policies and procedures, as well as contributing to defining standards

  • Keep abreast of Citi's operational processes and best practices in business strategy

  • Act as an advisor to provide guidance and coaching to new or junior level staff

  • Has direct responsibility for developing and maintaining key stakeholder relationships (internal and external)

  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

As a successful candidate, you’d ideally have the following skills and exposure:

  • 10+ years preferred.

  • Reasonable knowledge of Business Processes, Systems and Tools used in the Loan Process

  • Advanced understanding of Loan Processes, Procedures, Products and Services

  • General awareness of managing, preparing, and reviewing loan documentation

  • Expert in identifying, mitigating, managing, resolving, and escalating risks and issues.

  • In-depth awareness of risk types, policies and control measures and processes

  • Comply with applicable laws, rules, and regulations, and adhering to Policies.

  • People Management experience

  • Excellent English Communication

  • Bachelor’s/University degree, Master’s degree preferred.

Operations - Transaction ServicesLoan Documentation and Processing


Time Type:

Full time

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