Honeywell Senior Technical Support Professional French 

France 

331525850

Coverage of Technical Support Helpdesk phone & e-mail and d

ocument all interactions with the customers, be a p

oint of escalation for Level I Specialists;

Handle internal and external customer related issues and concerns through approved communication channels;

Active involvement in developing the internal/external article database, by constantly creating/updating new and existing articles, with the purpose of facilitating technical information and procedures to customers and being utilized by all team members for solving customer queries;

Ensuring technical knowledge and expertise on relevant products in a portfolio, including legislative and regulatory approvals, is maintained at a high level;

Develop FAQ’s, Technical Tips, and ‘How-To ’videos on Hardware and Software applications to achieve KCS maturity;

Competitive Salary regularly increased based on your performance;

Market-leading Sales performance incentive rewarding your individual achievements;

Enjoy 25 vacation days per year, plus extra days off for life's special events
we provide meal vouchers;

Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers);

Medical Insurance Plan paid by the company;

Christmas and Easter bonuses;

Recognition & referral bonus programs;

Comprehensive induction, ongoing training and development to set you up for success;

In-house and external learning platforms (Udemy) to continue to expand your skills;

Work experience opportunities to help you grow your career with us;

Global employee networks to help you connect and grow;

Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters;

In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids;

Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment;

Your family is growing while working at Honeywell? We congratulate you by offering special bonuses;

Frequent Employee Engagement activities fostering an inclusive and diverse work environment;

3 + 2 hybrid work arrangement to support your work-life balance;

Flexible working hours;

Fresh fruit days in the office.

Equal opportunity statement