EY UKI Technology Consulting - Support Analyst Developer 

Ireland 

331239617

Available for Work Visa Sponsorship:

Tech Consulting/Sys Engineering

Contract Type:Full-Time – Permanent

Your Key Responsibilities:

• Customer Request Management: Own assigned customer requests, ensuring they are analysed, tested, and responded to objectively.
• Documentation Maintenance: Maintain comprehensive documentation regarding various projects and processes.
• Requirements Identification: Identify requirements and communicate effectively with key stakeholders.
• Data Analysis: Gather, review, and analyse business and industry data, including internal datasets and external applications.
• Solution Improvement Assessment: Assess options for solution improvements, including business process and data modelling.
• System Monitoring: Monitor live production systems, focusing on key service objectives to ensure optimal performance.
• Log Analysis: Run system and application logs to identify issues raised for each application.
• Technical Issue Identification: Identify technical issues related to applications, performance, and system integrations.
• Collaboration: Collaborate with development teams to diagnose and resolve issues impacting applications.
• Incident Resolution: Ensure timely and accurate resolution of incidents and service requests.
• Post-Incident Review: Participate in post-incident reviews and contribute to root cause analysis.
• Process Improvement: Engage in support processes and best practices to enhance team efficiency.
• Cross-Functional Liaison: Liaise with cross-functional development teams and project managers to ensure seamless communication and resolution of issues.

Skills and Attributes:

• At least 4 years of experience in a support role.
• Strong business analysis skills and qualifications.
• Highly skilled in troubleshooting and debugging Java applications.
• Understanding of RESTful APIs, databases (Oracle, SQL Server), and web technologies.
• Familiarity with Linux/Unix environments and scripting languages.
• Experience with cloud platforms such as Azure, GCP, and AWS.
• Proficient with tools such as Jira, Maven, and SonarQube.
• Strong problem-solving skills with meticulous attention to detail.
• Ability to thrive in high-pressure and fast-paced situations.
• Excellent customer service skills and a commitment to client satisfaction.
• Outstanding communication skills, both written and verbal.

Education:

• Bachelor’s degree in computer science, Business Administration, Business Analytics, Management Information Systems, or a related field is required.
• Working knowledge of ServiceNow and AzureDevOps.

Preferred Qualifications:

• ITIL certification.
• Cloud certifications.

We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Support and coaching from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include:

Career Progression

• When you join EY, you will be supported to ensure that you are enhancing your skills from day one.
• Continuous learning, where you can develop the mindset and skills to navigate whatever comes next.
• As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are - success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs.
• We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees.

Inclusion & Diversity

We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You’ll be embraced for who you are and empowered to use your voice to help others find theirs.