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Adidas SPECIALIST ORDER BOOK FULFILLMENT 
Portugal, Porto 
329974905

06.09.2024

Key Responsibilities:

  • Processes and follows-up on futures orders and daily orders
  • Ensures orders are properly authorized before processing
  • Process order transfer for customers, make sure all the orders can ship out and meet customers request delivery date.
  • Provides order tracking and delivery updates to customers
  • Coordinates and communicates with account managers and customers on issues related to orders, payment and delivery of goods
  • Processes take back projects of customers
  • Processes return orders from customers
  • Handles the delivery shortage claim
  • Follows the inspection case by government authorities and other inspection depts.
  • Communicates marketing information such as campaign info, customer specific info, POS specific information or posting arrangement information to customers
  • Trains customers to maximize the use of adiPortal, and is first line of support for adiPortal related issues
  • Files all customer documents including sales contract, pre-order and prop -order confirmation
  • Cleans up customer backlogs for orders

Key Relationships:

  • Sales
  • Finance
  • SCM
  • IT
  • Customers
  • MKT

Knowledge, Skills and Abilities:

  • Strong computer skills in Word, Excel, Access
  • Fluency in both oral and written English
  • Outstanding communication skills
  • Proactive, energetic, warm and enthusiastic

Requisite Education and Experience / Minimum Qualifications:

  • College diploma or higher
  • 35years of order processing, sales administration or customer service experience