Palo Alto Lead Onboarding Specialist AMER 

India, Karnataka, Bengaluru 

329263211

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Subject matter expert in processing regional work authorization (AMER)

• May manage a team of contractors with a high volume of offer generation and onboarding requests; provide feedback on a regular basis to help each member continue to grow in their roles

• Serve as a key member and active participant of the Staffing Operations team, offering ideas and suggestions to address gaps/roadblocks and present scalable solutions

• Share best practices and areas of improvement that will positively impact the team (thinking big)

• Act as the subject matter expert and assist with escalations in regions and troubleshooting, particularly supporting your team, to help them be successful

• Assist manager with workload plan, capacity planning in regions, and ensure adequate coverage is in place for holidays and after hours support

• Ensure a positive onboarding experience for new hires by ensuring all aspects of onboarding are completed accurately and timely including

  • management of offer generation

  • management of background checks through a third party vendor

  • management of identify verification through a third party vendor

  • and management of accurate onboarding data in Workday, SmartRecruiters, and other systems

• Participate in meetings as lead subject matter expert which impact operational design, reporting, or workflows

• Complete a variety of non-recurring and ongoing projects assigned by manager

• Manages and provides early intervention and support for the resolution to issues as they are identified and helps to implement long-term solutions

• Provide support for a variety of administrative activities requiring knowledge of organizational procedures, methodologies, and business practices

• Coordinate the recording, maintenance, preparation, and reporting of data related to new hire onboarding

• Own the entire new hire’s onboarding experience including: coordinate via Workday Onboarding platform and email with new hires regarding onboarding requirements, background check documentation, Welcome Day, and ensure all required information is returned in a timely manner

Your Experience

• 5+ years of progressive HR Onboarding experience in a technology organization or technology-related business, preferably with a multinational company (MNC)

• Shift timing - 10:30 pm to 7:30 am (IST)

• Management of a small team of contractors supporting the AMER region

• Offer generation and onboarding experience

• Experience with the Workday tool is required for this role

• Demonstrates a high degree of integrity and maintains confidentiality

• Flexible, yet highly organized, and able to adapt to shifting priorities, demands and deadlines in a global, dynamic environment

• Strong written and verbal communication skills

• Proficient at handling high volumes of work and multi-tasking in a fast-paced, high-intensity work environment

• Proficient in use of MS Office Suite or GSuite

• Understanding of the entire candidate/employee lifecycle, with ability to recommend process-oriented, technical, and/or operational solutions to improve the overall experience

• Meticulous attention-to-detail with consistent follow up

• Critical thinking and problem-solving is an absolute must

• Background check experience is highly preferred

• Experience with the following tools a plus: Workday, ServiceNow, SmartRecruiters, and DocuSign

All your information will be kept confidential according to EEO guidelines.