Provide BAU support for secrets management applications like CyberArk, HashiCorp Vault.
Collaborate with various internal and external stakeholders/support teams as required to support the application and business needs.
Work with client applications to provideintegration/onboardingguidance.
Facilitate security assessments and collaborate on remediation with involved support teams to ensure safety and soundness.
Document the product, process, and work with L1/2 teams to provide day to day BAU support for customer reporter issues.
Perform BAU validations and work with support teams on automation of manual tasks.
Be responsible to assess the risk and associated impact of all operational issues and change events and react quickly to escalate to technology management in a timely manner when required.
Provide on-call support in rotation as required.
Gather requirements and provide walkthroughs to businesses on usage of various SDKs and API services available for integration with Secrets/Identity and Access Management applications.
Qualifications:
5 + Years’ experience.
Bachelor’s in Engineering Degree (Computer Science or Equivalent).
Anytrainings/certificationsin Cybersecurity will be considered a plus.
Critical Competencies:
CyberArk, HashiCorp Vault experience will be a big plus.
Basic experience working with one or more of these scripting languages – Python, Unix Shell, Perl & PowerShell scripting.
Experience with one or more server operating system like Linux, Windows.
Experience/basic understanding of CHEF, Ansible, CI/CD.
Basic understanding of virtualization concepts and technologies such as VMware.
Basic experience with one or more cloud providers such as AWS, GCP, AZURE.
Understanding of containers and associated technologies likeKubernetes/OpenShift.
Excellent written and verbal communication skills
Ability to work across all levels of the organization.
Must have good analytical skills
Strong customer and quality-focus
Sound problem resolution, judgment, and decision-making skills
Ability to work well individually and as part of a team